Priority Matrix
- Paul Pasler
- Luca Seibert
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Field configuration
Before starting the field configuration, please follow the instructions for creating custom fields
Step 1: Set a name and description
Provide a good name for the new custom field. Make it descriptive, concise, and easy to understand for others who will use it. Avoid using ambiguous or overly technical terms.
Step 2: Setup size and color based on value
The field allows you to choose from a pre-defined set of field sizes.
You may also set different colors for different values.
Find out more: Feature spotlight | Choosing Color based on Value
The priority value is derived from the following matrix, considering the dimensions of "Impact" and "Urgency".
Field view and edit
Set dimensions
You have the flexibility to establish priority levels by adjusting the "Impact" and "Urgency" using a slider, ranging from "low" to "high".
Preview
Related Use Cases
Jira Service Management (JSM)
Before you can add a custom field for Jira Service Management (JSM) projects, you first need to setup the custom field: Priority Matrix | Field configuration. Then follow the guide to use the field in the request form or the portal view: Add Custom Fields to Jira Service Management
JQL expression
The Priority Matrix field has three fields that can be accessed.
${fieldName}.priority: number
${fieldName}.impact: number
${fieldName}.urgency: number
Example: a search for all issues with the highest priority (1).
"Priority Matrix.priority" = 1Data Structure (Automation)
To set the value via automation, you need the following object structure, where value marks the priority.
{
"impact": [0-2],
"urgency": [0-2],
"value": [1-5]
}