Versions Compared

Version Old Version 1 New Version Current
Changes made by

Paul Pasler

Luca Seibert

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.
Image Removed

Availability:

Status
colourBlue
titleJIra
Status
colourPurple
titleJira Service Management

Category:

Appanvil karma designer
summary Priority Matrix This custom field streamlines the process for users or customers to efficiently prioritize issues or service requests. Priority is determined through a straightforward evaluation of two key dimensions: "Impact" and "Urgency."
page{"premium":true,"name":"page","children":[{"id":"lfi8jBK4QX7bZqV_gWgeY","params":{"padding":0,"gap":10},"children":[{"id":"4CbdZ7_dJ3MWntvqkjFGj","name":"row","children":[{"id":"Ml3GxyZGc0_1glcmlCN5T","name":"column","children":[{"name":"text","params":{"templateId":"simple paragraph","value":[{"type":"paragraph","children":[{"type":"paragraph","children":[{"letterSpacing":0,"text":"Priority Matrix","fontFamily":"unset","fontWeight":700,"color":{"light":"#ffffff"},"fontSize":38,"lineHeight":"38px"}],"align":"left"}]}]},"children":[],"id":"D-3o-sTBlkZadeqUR9Lvu"},{"name":"text","params":{"templateId":"simple paragraph","value":[{"type":"paragraph","children":[{"type":"paragraph","children":[{"fontSize":16,"letterSpacing":0,"text":"This custom field streamlines the process for users or customers to efficiently prioritize issues or service requests. Priority is determined through a straightforward evaluation of two key dimensions: \"Impact\" and \"Urgency.\"","fontFamily":"unset","color":{"light":"#ffffff"},"fontWeight":300,"lineHeight":"24px"}]},{"type":"paragraph","children":[{"fontSize":16,"lineHeight":"24px","color":"#555","letterSpacing":0,"fontFamily":"Open Sans, sans-serif","text":""}]}]}]},"children":[],"id":"qKhLt_zHxxujmz0UxfE5d"}],"params":{"borderRadius":{"all":0,"btl":0,"bbl":0,"btr":0,"bbr":0,"isIndividualCorners":false},"padding":0,"gap":20,"verticalAlignment":"center"}},{"id":"rbN56ddPTY151_82JQ3aq","name":"column","children":[{"name":"image","params":{"templateId":"full-width rounded","alignment":"center","position":"center center","borderRadius":{"all":0,"bbl":0,"bbr":0,"btl":0,"btr":0,"isIndividualCorners":false},"image":{"value":"att45154318","target":"_blank","type":"attachment"},"shouldOpenDialog":false,"width":340},"children":[],"id":"IHu1TOIZOzh3zv5Knf1fu"}],"params":{"borderRadius":{"all":0,"btl":0,"bbl":0,"btr":0,"bbr":0,"isIndividualCorners":false},"padding":0,"gap":20,"verticalAlignment":"center"}},{"id":"A8gNlWXe1IOREb1gCyZgH","name":"column","children":[],"params":{"borderRadius":{"all":0,"btl":0,"bbl":0,"btr":0,"bbr":0,"isIndividualCorners":false},"padding":0,"gap":20,"verticalAlignment":"center"}},{"id":"7tfYpIybnZmE7i-vXXYHG","name":"column","children":[],"params":{"borderRadius":{"all":0,"btl":0,"bbl":0,"btr":0,"bbr":0,"isIndividualCorners":false},"padding":0,"gap":20,"verticalAlignment":"center"}},{"id":"6TF--QtVlrhBL6e_JEMgp","name":"column","children":[],"params":{"borderRadius":{"all":0,"btl":0,"bbl":0,"btr":0,"bbr":0,"isIndividualCorners":false},"padding":0,"gap":20,"verticalAlignment":"center"}},{"id":"ZDmuwcveLIDZdH2zmRUrN","name":"column","children":[],"params":{"borderRadius":{"all":0,"btl":0,"bbl":0,"btr":0,"bbr":0,"isIndividualCorners":false},"padding":0,"gap":20,"verticalAlignment":"center"}}],"params":{"layout":[1,1],"gap":10,"minHeight":420,"padding":50,"borderRadius":25,"size":"full","backgroundColor":"#592360bf","backgroundImage":{"value":"att55345153","target":"_blank","type":"attachment"}}}],"name":"section"}],"id":"SK_jc3s-_GRiwqh2cB5Tn"}

On this page

Table of Contents
minLevel1
maxLevel2
include
outlinefalse
indent
excludeOn this page
typelist
class
printablefalse

Field configuration

Info

Before starting the field configuration, please follow the instructions for creating custom fields

Create a Custom Field

Image Removed

Step 1: Set a name and description

Provide a good name for the new custom field. Make it descriptive, concise, and easy to understand for others who will use it. Avoid using ambiguous or overly technical terms.

Image RemovedImage Added

Step 2: Setup size and color based on value

The field allows you to choose from a pre-defined set of field sizes.

You may also set different colors for different values.

Image Added
Info

Find out more: https://help-seibertmedia.atlassian.net/wiki/spaces/ACF/pages/41058312/Shared+stuff+DRAFT#Choosing-Color-based-on-Value

Image Removed

The priority value is derived from the following matrix, considering the dimensions of "Impact" and "Urgency".

Image Added

Field view and edit

Image Removed

Set dimensions

You have the flexibility to establish priority levels by adjusting the "Impact" and "Urgency" using a slider, ranging from "low" to "high".

Image Added

Preview

Related Use Cases

WSJF (Weighted Shortest Job First)Calendar field

Filter by label (Content by label)
showLabelsfalse
showSpacefalse
excerptTypesimple
cqllabel = "priority-matrix" and parent = "50233365"

Jira Service Management (JSM)

Info

Before you can add a custom field for Jira Service Management (JSM) projects, you first need to setup the custom fieldThen follow this : https://help-seibertmedia.atlassian.net/wiki/spaces/ACF/pages/46399542/Priority+Matrix#Field-configuration. Then follow the guide to use the field in the request form or the portal view: Add Custom Fields to Jira Service Management

Image Added
Image Added

JQL expression

The Priority Matrix field has three fields that can be accessed.

Code Block
${fieldName}.priority: number
${fieldName}.impact: number
${fieldName}.urgency: number
Info

Find further information here https://support.atlassian.com/jira-software-cloud/docs/find-specific-issues/

Example: a search for all issues with a the highest priority equals (1).

Code Block
"Priority Matrix.priority" = 1

Data Structure (Automation)

Info

Use Custom Fields with Automation (DRAFT)custom fields with automation

Note

To ensure accurate calculations, it's essential to set both the impact and urgency values when configuring the priority. Failure to do so may result in inadvertent overwriting of value during recalculation processes.

To set the value via automation, you need the following object structure, where value marks the priority.

Code Block
{
  "impact": [0-2],
  "urgency": [0-2],
  "value": [1-5]
}
Appanvil karma designer
summary We Are Here To Help Live Demo Reach out to our product team to explore how we can turn your use case into reality together. SCHEDULE FOR FREE Support Our dedicated team is here to assist you with any questions or challenges you may encounter. CONTACT US Feature Request Got an idea for a custom field, a new feature or a particular use case? We're delighted to hear about it! SUBMIT YOUR IDEA Happy? Please let the community know! If you're enjoying your experience with Awesome Custom Fields, we'd love to hear about it! Your feedback helps us grow and improve. RATE US ON THE ATLASSIAN MARKETPLACE
page{"premium":true,"name":"page","children":[{"params":{"background":"#ffffffdb","padding":25,"gap":10},"children":[{"name":"row","children":[{"name":"column","children":[{"name":"text","params":{"value":[{"type":"paragraph","children":[{"type":"paragraph","children":[{"text":"We Are Here To Help","fontFamily":"unset","fontWeight":700,"fontSize":28,"color":"#061D28","letterSpacing":-1}],"align":"center"}]}]},"children":[],"id":"kWu6dge9G0gVC5soph63Y"}],"params":{"borderRadius":{"all":0,"btl":0,"bbl":0,"btr":0,"bbr":0,"isIndividualCorners":false},"padding":0,"gap":20,"verticalAlignment":"center"},"id":"TA7C-YTgUAGxaY7Ee1gRb"},{"name":"column","children":[],"params":{"borderRadius":{"all":0,"btl":0,"bbl":0,"btr":0,"bbr":0,"isIndividualCorners":false},"padding":0,"gap":20,"verticalAlignment":"center"},"id":"3i3tuA9baYMqpBLTOLUVc"},{"name":"column","children":[],"params":{"borderRadius":{"all":0,"btl":0,"bbl":0,"btr":0,"bbr":0,"isIndividualCorners":false},"padding":0,"gap":20,"verticalAlignment":"center"},"id":"h6cp_tv_STHfWn5o3lxmV"},{"name":"column","children":[],"params":{"borderRadius":{"all":0,"btl":0,"bbl":0,"btr":0,"bbr":0,"isIndividualCorners":false},"padding":0,"gap":20,"verticalAlignment":"center"},"id":"EGTJWjOhl3e0azF9InNKw"},{"name":"column","children":[],"params":{"borderRadius":{"all":0,"btl":0,"bbl":0,"btr":0,"bbr":0,"isIndividualCorners":false},"padding":0,"gap":20,"verticalAlignment":"center"},"id":"_aGWOlhpSc1ZY65NzVdAm"},{"name":"column","children":[],"params":{"borderRadius":{"all":0,"btl":0,"bbl":0,"btr":0,"bbr":0,"isIndividualCorners":false},"padding":0,"gap":20,"verticalAlignment":"center"},"id":"9giTj4HKBu8xiguLdZzzj"}],"params":{"layout":[1],"gap":95,"minHeight":100,"padding":0,"borderRadius":0},"id":"8WDed0wGD_SmsvGJ2_kN1"},{"name":"row","children":[{"name":"column","children":[{"name":"card","params":{"gap":5,"padding":40,"borderRadius":{"all":25,"isIndividualCorners":false,"bbl":0,"bbr":0,"btl":0,"btr":0},"background":"#061D280d","hover":"none","isMediaFullSize":true},"children":[{"name":"icon","params":{"shape":"none","color":"#592360","alignment":"center","size":40,"icon":"message"},"children":[],"id":"Z1Y44UTZStMftN5ADWiVY"},{"name":"spacer","params":{"space":0},"children":[],"id":"677H5JgBfLb8m28Mtebd4"},{"name":"text","params":{"value":[{"type":"paragraph","align":"center","children":[{"fontWeight":700,"text":"Live Demo","fontFamily":"unset","letterSpacing":-1,"color":"#061D28","fontSize":24}]}]},"children":[],"id":"mpRVFLlCI25vevGb3eJCv"},{"name":"spacer","params":{"space":0},"children":[],"id":"8XXoV2IrTUIn8gdAR7Hl1"},{"name":"text","params":{"value":[{"type":"paragraph","children":[{"text":"Reach out to our product team to explore how we can turn your use case into reality together.","lineHeight":"22px","fontSize":16,"fontWeight":300,"fontFamily":"unset","color":{"light":"#061D28bf"}}],"align":"center"}]},"children":[],"id":"bWSJwQIvn3Ie-4z6u4yYf"},{"name":"spacer","params":{"space":10},"children":[],"id":"kIzR6deJ2rDxjfzPYiYPO"},{"name":"button","params":{"label":"SCHEDULE FOR FREE","size":"medium","shape":"rounded","alignment":"center","states":{"idle":{"colors":{"background":{"light":"#592360"},"label":"#ffffff"}},"hover":{"colors":{"background":"#061D28","label":"#ffffff"}}},"link":{"value":"https://seibert.biz/acf-jira-demo","target":"_blank","type":"link"}},"children":[],"id":"Q9dYEVl9px0gdQ1WnYKX8"}],"id":"2Po0kyK2zYZXZqa9LqP0o"}],"params":{"borderRadius":{"all":0,"btl":0,"bbl":0,"btr":0,"bbr":0,"isIndividualCorners":false},"padding":0,"gap":20,"verticalAlignment":"top"},"id":"qqolZyQAzfI5BSIxawq_4"},{"name":"column","children":[{"name":"card","params":{"gap":5,"padding":40,"borderRadius":{"all":25,"isIndividualCorners":false,"bbl":0,"bbr":0,"btl":0,"btr":0},"background":"#061D280d","hover":"none","isMediaFullSize":true},"children":[{"name":"icon","params":{"shape":"none","color":"#592360","alignment":"center","size":40,"icon":"video"},"children":[],"id":"iKb4T95bSuayqtVU2WvT2"},{"name":"spacer","params":{"space":0},"children":[],"id":"C9E-5DbXFfOePqxgaVv59"},{"name":"text","params":{"value":[{"type":"paragraph","align":"center","children":[{"fontWeight":700,"text":"Support","fontFamily":"unset","color":"#061D28","letterSpacing":-1,"fontSize":24}]}]},"children":[],"id":"42fnG42m1q63TAHqlatD8"},{"name":"spacer","params":{"space":0},"children":[],"id":"Up3Dlqu3WzfWUFEHhDzzQ"},{"name":"text","params":{"value":[{"type":"paragraph","align":"center","children":[{"lineHeight":"22px","fontSize":16,"fontWeight":300,"fontFamily":"unset","color":{"light":"#061D28bf"},"text":"Our dedicated team is here to assist you with any questions or challenges you may encounter."}]}]},"children":[],"id":"RdMlkf8DDAywMUhigVewc"},{"name":"spacer","params":{"space":10},"children":[],"id":"VjOP2jLer2IJDhjjFrkh4"},{"name":"button","params":{"label":"CONTACT US","size":"medium","shape":"rounded","alignment":"center","states":{"idle":{"colors":{"background":"#592360","label":"#ffffff"}},"hover":{"colors":{"background":"#061D28","label":"#ffffff"}}},"link":{"value":"https://seibert.biz/acf-support","target":"_blank","type":"link"}},"children":[],"id":"zWdNPa1-8fPFrITd5CRWQ"}],"id":"sdFCdxMvutzMPkQrayBRo"}],"params":{"borderRadius":{"all":0,"btl":0,"bbl":0,"btr":0,"bbr":0,"isIndividualCorners":false},"padding":0,"gap":20,"verticalAlignment":"top"},"id":"cRM7MP2uZbvz8GDQqBk4O"},{"name":"column","children":[{"name":"card","params":{"gap":5,"padding":40,"borderRadius":{"all":25,"isIndividualCorners":false,"bbl":0,"bbr":0,"btl":0,"btr":0},"background":"#061D280d","hover":"none","isMediaFullSize":true},"children":[{"name":"icon","params":{"shape":"none","color":"#592360","alignment":"center","size":40,"icon":"lightbulb"},"children":[],"id":"E3plCsiLcHFR7kdTZ3uh0"},{"name":"spacer","params":{"space":0},"children":[],"id":"aFplX1cwDLXAhvY46q-W2"},{"name":"text","params":{"value":[{"type":"paragraph","align":"center","children":[{"fontWeight":700,"text":"Feature Request","fontFamily":"unset","fontSize":24,"color":"#061D28","letterSpacing":-1}]}]},"children":[],"id":"BcuoiAmvhSjjm22Xlx-Zi"},{"name":"spacer","params":{"space":0},"children":[],"id":"5SPT1m3nSbGpRkzUSGkNQ"},{"name":"text","params":{"value":[{"type":"paragraph","children":[{"text":"Got an idea for a custom field, a new feature or a particular use case? We're delighted to hear about it!","lineHeight":"22px","fontSize":16,"fontWeight":300,"fontFamily":"unset","color":{"light":"#061D28bf"}}],"align":"center"}]},"children":[],"id":"FXZlRMJIo04iEApkTJ5uf"},{"name":"spacer","params":{"space":10},"children":[],"id":"G0aEXlwfOQg5pPmdG769l"},{"name":"button","params":{"label":"SUBMIT YOUR IDEA","size":"medium","shape":"rounded","alignment":"center","states":{"idle":{"colors":{"background":"#592360","label":"#ffffff"}},"hover":{"colors":{"background":"#061D28","label":"#ffffff"}}},"link":{"value":"https://seibert.biz/acf-jira-canny","target":"_blank","type":"link"}},"children":[],"id":"TndEd3qGeLVoOfTV-UK0M"}],"id":"vJKyOjRwZT793hiF3jpaW"}],"params":{"borderRadius":{"all":0,"btl":0,"bbl":0,"btr":0,"bbr":0,"isIndividualCorners":false},"padding":0,"gap":20,"verticalAlignment":"top"},"id":"Vcp-xCpiaOJ1OgpCcUmrK"},{"name":"column","children":[],"params":{"borderRadius":{"all":0,"btl":0,"bbl":0,"btr":0,"bbr":0,"isIndividualCorners":false},"padding":0,"gap":20,"verticalAlignment":"top"},"id":"U2x4wTqqD7e8zKQGsJMit"},{"name":"column","children":[],"params":{"borderRadius":{"all":0,"btl":0,"bbl":0,"btr":0,"bbr":0,"isIndividualCorners":false},"padding":0,"gap":20,"verticalAlignment":"top"},"id":"w-pJgS03czaf-7VsNnicx"},{"name":"column","children":[],"params":{"borderRadius":{"all":0,"btl":0,"bbl":0,"btr":0,"bbr":0,"isIndividualCorners":false},"padding":0,"gap":20,"verticalAlignment":"top"},"id":"goqg8VQFURBruWHQix_u9"}],"params":{"layout":[1,1,1],"gap":30,"minHeight":200,"padding":10,"borderRadius":0},"id":"ttMxbhfEeDSEE5J9b1ylq"},{"name":"row","children":[{"name":"column","children":[{"name":"card","params":{"gap":5,"padding":40,"borderRadius":{"all":25,"isIndividualCorners":false,"bbl":0,"bbr":0,"btl":0,"btr":0},"background":"#F4A638","hover":"none","isMediaFullSize":true},"children":[{"name":"text","params":{"value":[{"type":"paragraph","children":[{"type":"paragraph","children":[{"text":"Happy? Please let the community know!","fontFamily":"unset","fontWeight":700,"fontSize":28,"letterSpacing":-1,"color":{"light":"#061D28"}}],"align":"center"}]}]},"children":[],"id":"FEw7soDxxpAUoLhcd9h2L"},{"name":"spacer","params":{"space":10},"children":[],"id":"ZJFO7V_OyKEr9aqQpqjf_"},{"name":"text","params":{"value":[{"type":"paragraph","children":[{"type":"paragraph","align":"center","children":[{"lineHeight":"22px","fontFamily":"unset","fontWeight":300,"text":"If you're enjoying your experience with Awesome Custom Fields, we'd love to hear about it! Your feedback helps us grow and improve.","fontSize":16,"color":"#061D28"}]}]}]},"children":[],"id":"fis3eCnZ4Rk06ocER71aI"},{"name":"spacer","params":{"space":10},"children":[],"id":"lu9ZtKSJwVKaQJPzC4nF8"},{"name":"button","params":{"label":"RATE US ON THE ATLASSIAN MARKETPLACE","size":"medium","shape":"rounded","alignment":"center","states":{"idle":{"colors":{"label":"#061D28","background":"#FFFFFF"}},"hover":{"colors":{}}},"icon":"atlassian","link":{"value":"https://seibert.biz/acf-jira-review","target":"_blank","type":"link"}},"children":[],"id":"EY2XBenZv6D87mKtPV1P9"}],"id":"XY5jSIYepg1dSLnlYX_DI"}],"params":{"borderRadius":{"all":0,"btl":0,"bbl":0,"btr":0,"bbr":0,"isIndividualCorners":false},"padding":0,"gap":20,"verticalAlignment":"top"},"id":"KFn73jQI2GT_KYb3ObEFy"},{"name":"column","children":[],"params":{"borderRadius":{"all":0,"btl":0,"bbl":0,"btr":0,"bbr":0,"isIndividualCorners":false},"padding":0,"gap":20,"verticalAlignment":"top"},"id":"aNF1fisyXhPE46rSL_Dcp"},{"name":"column","children":[],"params":{"borderRadius":{"all":0,"btl":0,"bbl":0,"btr":0,"bbr":0,"isIndividualCorners":false},"padding":0,"gap":20,"verticalAlignment":"top"},"id":"zgolu1bSBaJkCWExZ2ZNG"},{"name":"column","children":[],"params":{"borderRadius":{"all":0,"btl":0,"bbl":0,"btr":0,"bbr":0,"isIndividualCorners":false},"padding":0,"gap":20,"verticalAlignment":"top"},"id":"q81-aXYsVxiqUuHX8YeZb"},{"name":"column","children":[],"params":{"borderRadius":{"all":0,"btl":0,"bbl":0,"btr":0,"bbr":0,"isIndividualCorners":false},"padding":0,"gap":20,"verticalAlignment":"top"},"id":"9ey56XpyhDK4P8mR0hgZ1"},{"name":"column","children":[],"params":{"borderRadius":{"all":0,"btl":0,"bbl":0,"btr":0,"bbr":0,"isIndividualCorners":false},"padding":0,"gap":20,"verticalAlignment":"top"},"id":"O7forrBOsWYxlm3Akj6lw"}],"params":{"layout":[1],"gap":10,"minHeight":200,"padding":10,"borderRadius":0},"id":"qdowOjlJr1wH8GsbFPLpY"},{"name":"row","children":[{"name":"column","children":[],"params":{"borderRadius":{"all":0,"btl":0,"bbl":0,"btr":0,"bbr":0,"isIndividualCorners":false},"padding":0,"gap":20,"verticalAlignment":"top"},"id":"ya1QFmMoDBOLD-iC7rr4R"},{"name":"column","children":[],"params":{"borderRadius":{"all":0,"btl":0,"bbl":0,"btr":0,"bbr":0,"isIndividualCorners":false},"padding":0,"gap":20,"verticalAlignment":"top"},"id":"emiYPcj7_m0x6UHFHX9B8"},{"name":"column","children":[],"params":{"borderRadius":{"all":0,"btl":0,"bbl":0,"btr":0,"bbr":0,"isIndividualCorners":false},"padding":0,"gap":20,"verticalAlignment":"top"},"id":"lYVjH6TEpYfsS-sPAnc4u"},{"name":"column","children":[],"params":{"borderRadius":{"all":0,"btl":0,"bbl":0,"btr":0,"bbr":0,"isIndividualCorners":false},"padding":0,"gap":20,"verticalAlignment":"top"},"id":"bXpBRoo3xp_HsOUPjwZGN"},{"name":"column","children":[],"params":{"borderRadius":{"all":0,"btl":0,"bbl":0,"btr":0,"bbr":0,"isIndividualCorners":false},"padding":0,"gap":20,"verticalAlignment":"top"},"id":"DP9_7qYIKbNqA-Uyauxnv"},{"name":"column","children":[],"params":{"borderRadius":{"all":0,"btl":0,"bbl":0,"btr":0,"bbr":0,"isIndividualCorners":false},"padding":0,"gap":20,"verticalAlignment":"top"},"id":"K8vjA2q828pLEsByMS7ss"}],"params":{"layout":[1,1,1],"gap":10,"minHeight":100,"padding":10,"borderRadius":0},"id":"LZ2-LqKoaOBoZ-pM6l_SX"}],"name":"section","id":"75I95QtLPK9ThfFXu_B3-"}],"id":"SK_jc3s-_GRiwqh2cB5Tn"}