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Let’s start with the most native approach: a free text priority field
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You’ll get requests like: important, urgent or critical. Sometimes those words are amplified: extra critical, very important, extremely urgent.
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The built-in feature: Jira priority
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Few Jira admins will use free text or this, as Jira provides a priority select with 5 values in default: Lowest, Low, Medium, High, Highest.
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To tackle this problem, awesome custom fields provides a new field called “Priority Matrix”. Two simple dimensions with three values each, helps customers to provide a priority value. The dimensions “Impact“ and “Urgency“ have clear meaning and can be set with an easy to use slider.
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The result of this is a number between 1 (highest) and 5 (lowest) and is calculated using a 3x3 matrix like this
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