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Enhancing your portal with custom fields not only enhances user experience but also provides customers with valuable additional information.

Table of Contents
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Available custom fields

Not all of our custom fields are compatible with Jira Service Management.

Filter by label (Content by label)
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cqllabel = "jsm"

Add a custom field

Info

Before you can add a custom field for Jira Service Management (JSM) projects, you first need to setup the custom field. See Create a Custom Field.

Note

  • Make sure the fields are available in the corresponding screens

  • Not all fields or configurations are compatible with Jira Service Management

Step 1: Choose the Request Type

Switch to the Jira Service Management tab and choose the Request Type

Find the request type you want to add your custom field(s) to and click on

Status
titleEDIT fields
.

JSM1.mov

Step 2: Configure Request View

Drag & drop your custom fields into the blue zones of the request form on the left.

There a two location where customs fields can be displayed.

JSM2.mov

Step 3: Configure Request Form

Switch to the

Status
titleFORM
tab and drag & drop your custom fields into the blue zones of the request form on the left.

JSM3.mov

Step 4 (optional): Add the Fields to The Issue View in Jira Configuration

In your projects settings find the tab

Status
titleRequest types
. Chose the request type you added the custom fields to and drag & drop your custom fields to your desired position.