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Nobody's perfect, and neither are we. If you're encountering an issue with our apps, we understand the urgency in finding a solution. To assist you effectively, we've compiled helpful information that aids us in resolving the issue. We kindly ask you to carefully review the provided details and provide as much information as possible.
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Help yourself
Before submitting a support request, consider these steps that could assist you in resolving the issue independently:
Review the Documentation: For insights on known quirks and troubleshooting tips, please refer to the Awesome Custom Fields Documentation.
Check Atlassian Service Status: For updates on any ongoing issues that might be affecting your experience, visit Atlassian Status.
Refresh and Clear Cache: If issues persist, try refreshing your browser page and clearing your browser cache to ensure you're working with the most recent version of the app.
Verify Across Accounts: To determine if the issue is specific to your account, consult a colleague to see if they can replicate the issue on their account.
Check for Updates: Regular updates can enhance functionality and resolve issues. Consult your administrator to see if there is a new version available and update accordingly to benefit from the latest improvements.
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Raise your support request in our customer portal: https://seibert.biz/acf-support
Basic information Guide for Reporting Issues
This information provides us with an overview of the problem you are facing and allows us to conduct necessary research, such as examining logs, to better understand and address the issue.
Clear title
Steps to reproduce
Environment details
Expected and actual behavior
Title: Craft a clear and descriptive title that succinctly outlines the issue, aiding comprehension and searchability.
Actions Taken Before Issue Occurred: Document precise steps to replicate the bug,
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including any necessary configurations or inputs
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. This helps developers reproduce and diagnose the issue.
Environment Details: Detail the environment where the bug manifested,
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including the operating system, browser or application version, and any pertinent hardware or software configurations.
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Expected and Actual Behaviour: Articulate what you expected to happen versus what actually occurred. This enables developers to understand the discrepancy and focus their investigations.
Screenshots or recordings
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Access the browser logs in different browsers
Chrome / FirefixFirefox: Press F12
Microsoft Edge: Press Ctrl+Shift+P (Windows, Linux) or Command+Shift+P (macOS)
Safari: right-click the page and select “Show Web Inspector“
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